Please read these terms carefully before using the Ordrji platform.
Last updated: 15 July 2026ORDRJI TERMS OF SERVICE
Effective date: 15 July 2026Last updated: 15 July 2026
These Terms of Service constitute a legally binding agreement between:
and
the person or legal entity accessing, subscribing to, purchasing, installing or using the Services, hereinafter referred to as “Customer,” “you” or “your.”
These Terms govern access to and use of:
any other Ordrji product or service referring to these Terms.
Collectively, these are referred to as the “Services.”
You accept these Terms when you:
otherwise access or use the Services.
If you do not agree to these Terms, you must not access or use the Services.
If an individual accepts these Terms on behalf of a company, restaurant, partnership, franchise, organisation or other legal entity, that individual confirms that they have authority to bind that entity.
The agreement between you and Ordrji may include:
documentation and policies incorporated by reference.
In the event of a conflict, the following order of priority will generally apply:
A document will override another document only regarding the specific subject matter of the conflicting provision.
For these Terms:
An “Authorised User” is an owner, director, administrator, manager, cashier, waiter, captain, kitchen employee, accountant, inventory manager, franchise operator, consultant or other person authorised by the Customer to access the Services.
“Customer Data” means information submitted, uploaded, stored, generated or processed through the Services by or on behalf of the Customer, including:
configuration data.
An “End Customer” is a consumer who interacts with a Customer through Ordrji, including a person who:
communicates with the restaurant.
An “Order Form” means any quotation, proposal, subscription selection, invoice, online checkout confirmation or written agreement identifying the Services, plan, outlets, fees, term or other commercial conditions.
A “Restaurant Customer” means a restaurant, café, QSR, cloud kitchen, bakery, cake shop, dessert shop, food court, franchise, chain, bar, takeaway counter or other food business subscribing to Ordrji.
The “Subscription Term” means the period during which the Customer is authorised to access paid Services.
A “Third-Party Service” means any product, platform, payment provider, delivery aggregator, messaging provider, accounting application, hardware device or other service not owned and controlled by Ordrji.
You may use the Services only if:
you are not prohibited from using the Services under applicable law.
Ordrji’s business administration and restaurant-management accounts are not intended to be independently operated by children.
Ordrji provides technology tools intended to assist restaurants and food businesses with operations.
Depending on the subscription plan and modules enabled, the Services may include:
support and training.
Features may vary by:
product-development stage.
The presence of a feature in a demo, brochure, development roadmap, mock-up or marketing communication does not mean that the feature is included in every subscription.
Unless expressly stated otherwise in a signed agreement:
Ordrji is not a tax, accounting, legal, investment or business adviser.
The Restaurant Customer remains responsible for its food, operations, employees, customers, licences, taxes and legal compliance.
To use the Services, the Customer may be required to provide:
other information reasonably required for onboarding.
The Customer must ensure that this information is complete, current and accurate.
Ordrji may request reasonable documentation to:
provide a regulated integration.
Ordrji may refuse or delay activation where verification cannot reasonably be completed.
The account belongs to the Customer identified in the Order Form or account-registration records.
Where an employee, consultant, franchisee, implementation partner or other person initially creates the account:
Ordrji may temporarily restrict account changes while an ownership dispute is investigated.
Ordrji is not responsible for internal ownership, employment, partnership, franchise or management disputes within the Customer’s organisation.
The Customer may create Authorised User accounts according to the applicable subscription plan.
The Customer is responsible for:
ensuring that Authorised Users comply with these Terms.
An action taken through an Authorised User account will generally be treated as authorised by the Customer unless the Customer promptly reports unauthorised access.
The Customer and Authorised Users must:
cooperate with reasonable security investigations.
Ordrji will never request a Customer’s:
complete payment-card credentials.
The Customer must immediately notify Ordrji at security@ordrji.com if it suspects that an account, device or credential has been compromised.
Ordrji may use device activation, registration or licensing to control access.
The Customer agrees that:
the Customer is responsible for secure disposal or transfer of devices.
Attempts to bypass device limits or activation controls are prohibited.
Subject to payment of applicable fees and compliance with these Terms, Ordrji grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the Services:
according to the applicable documentation and plan limits.
The licence does not transfer ownership of any Ordrji software or intellectual property.
The Customer must not, and must not permit another person to:
use the Services in a manner that infringes third-party rights.
Ordrji may offer:
customised plans.
The applicable plan, features, limits, fees and duration will be identified in the Order Form or account dashboard.
Features not included in the Customer’s plan may require:
implementation charges.
Ordrji may offer limited trials or pilot programmes.
Unless otherwise stated:
the trial automatically expires unless converted to a paid subscription.
A launch offer may be restricted by:
other published eligibility conditions.
Promotional pricing applies only for the stated promotional period. The regular price may apply afterward.
Ordrji may provide beta, preview, experimental or early-access features.
Such features:
may not be covered by a service-level commitment.
The Customer uses beta features voluntarily and at its own reasonable operational risk.
Confidential beta information must not be publicly disclosed without Ordrji’s written permission.
Depending on the Order Form, onboarding may include:
initial testing.
The Customer must provide accurate information and reasonable cooperation.
Implementation timelines depend on:
requested customisation.
A delay caused by the Customer or a Third-Party Service will not constitute a failure by Ordrji.
Where Ordrji agrees to migrate data from another system:
the Customer remains responsible for validating balances, taxes, inventory, invoices and opening records.
Unless expressly included in the Order Form, extensive cleansing, mapping, custom migration or repeated migration may be chargeable.
The Customer is responsible for reviewing and approving:
reports used for accounting or tax filing.
Ordrji may assist with setup but does not assume responsibility for the Customer’s commercial, accounting or tax decisions.
Ordrji provides tools for creating bills and invoices based on Customer configuration.
The Customer is responsible for:
making legally required tax filings.
The Customer must review generated invoices before relying on them for statutory filing.
Ordrji does not guarantee that default settings are appropriate for every state, business type, product, transaction or tax structure.
The Customer remains responsible for:
training kitchen and service staff.
The Customer should maintain an operational fallback procedure for temporary device, printer, network or power failures.
Ordrji is not responsible for food preparation errors, food safety incidents or service delays caused by restaurant personnel.
The Customer controls and is responsible for:
promotional content.
The Customer represents that it has all required rights to upload and display this content.
Ordrji may remove or restrict content that:
creates a legal or security risk.
When an End Customer orders from a Restaurant Customer through an Ordrji-powered page:
Ordrji does not become a party to the food-sale contract merely by providing the technology.
The Restaurant Customer must clearly disclose:
other information required by applicable law.
Complaints concerning:
restaurant promotions
must ordinarily be resolved by the Restaurant Customer.
Ordrji may provide technical records or reasonable platform assistance but is not required to refund a food order paid to the Restaurant Customer unless Ordrji expressly collected the amount as principal and accepted that obligation.
Nothing in these Terms removes any right an End Customer may have under applicable consumer law.
The Restaurant Customer is solely responsible for:
responding to regulators and customers.
Ordrji does not inspect or certify the Customer’s food, premises, licences, employees or legal compliance.
Ordrji may integrate with banks, UPI services, payment gateways, card processors or other payment providers.
Payment services may be subject to:
regulatory restrictions.
Unless expressly agreed otherwise:
a successful status displayed by Ordrji should be reconciled against the payment-provider record.
The Restaurant Customer must establish and communicate its End-Customer refund policy.
The Restaurant Customer is responsible for:
complying with applicable consumer law.
Ordrji may suspend payment functionality where excessive chargebacks, fraud, unlawful transactions or provider restrictions occur.
The Customer must pay all fees stated in the Order Form.
Fees may include:
applicable taxes.
Unless expressly stated otherwise, fees are quoted exclusive of GST and other applicable taxes.
Unless the Order Form states otherwise:
bank or payment-provider charges are borne by the Customer.
Ordrji may apply reasonable collection costs or late-payment charges where permitted by law and disclosed in the Order Form or invoice.
The renewal arrangement stated in the Order Form will control.
Where a subscription is configured to renew automatically:
failure of automatic payment may result in a grace period or suspension.
Where auto-renewal is not enabled, the Customer must make payment before expiry to avoid interruption.
Ordrji may revise prices for future subscription periods.
For an existing paid subscription:
continued use after renewal constitutes acceptance of the revised price.
Price changes may occur due to:
changes to the Customer’s usage.
Unless an Order Form or refund policy states otherwise:
taxes already deposited with authorities may not be refundable.
A refund may be provided where:
a signed Order Form provides another refund right.
Approved refunds may be reduced by:
applicable taxes.
Ordrji may work with:
other devices.
Compatibility may depend on:
local permissions.
The Customer is responsible for ensuring that its hardware meets published requirements.
Where hardware is supplied by a third party:
the Customer should maintain backup hardware for business-critical operations.
Ordrji may provide reasonable configuration assistance but is not responsible for defects in third-party hardware.
Certain Ordrji POS features may be designed to continue functioning during internet interruption.
Offline availability may depend on:
the enabled module.
The Customer acknowledges that not every feature may work offline. Cloud dashboards, remote changes, payment gateways, messaging, aggregator integrations and real-time cross-outlet features may require internet access.
Where the POS stores information locally:
Ordrji may not be able to recover data deleted before synchronisation or backup.
The Customer must notify Ordrji before replacing or resetting a device containing unsynchronised records.
Ordrji may synchronise local POS data with cloud systems.
Synchronisation may be delayed by:
unsupported manual data changes.
The Customer should review the sync-status indicator and promptly report repeated failures.
Ordrji will use reasonable measures intended to reduce duplicate transactions and retry failed synchronisation. However, the Customer remains responsible for reconciliation and should not ignore sync warnings.
The Customer is responsible for:
preventing unauthorised reprints.
A print command recorded by the software does not always prove that the physical printer produced a readable document.
Restaurant staff must monitor printer output during operations.
Ordrji may release:
deprecated-feature notices.
The Customer must install mandatory desktop or mobile updates within the communicated period.
Ordrji may restrict access to outdated versions where necessary for:
platform reliability.
Where practical, critical billing changes will be tested and introduced gradually.
Ordrji will use commercially reasonable efforts to maintain the Services.
However, unless a signed Service-Level Agreement states otherwise, Ordrji does not guarantee uninterrupted or error-free availability.
Service interruptions may arise from:
Customer configuration.
Planned maintenance will ordinarily be communicated when reasonably practical.
A guaranteed uptime, response time, resolution time, service credit or dedicated-support commitment applies only where included in a signed Service-Level Agreement or eligible plan.
Marketing phrases such as:
human support
describe the intended support category and do not create a legally guaranteed response time unless a specific measurable commitment is stated in writing.
Support may be provided through:
onsite visits.
Support coverage depends on the subscription plan.
The Customer must provide:
reasonable cooperation.
Ordrji may prioritise issues according to operational severity.
With Customer authorisation, Ordrji may use remote-access tools to diagnose or resolve issues.
The Customer must:
inform Ordrji of restrictions before access begins.
Ordrji will use remote access only for authorised support purposes.
Onsite installation, support or training may be:
separately chargeable.
The Customer must provide safe and lawful access to its premises.
Ordrji personnel may refuse unsafe, abusive or unlawful working conditions.
As between Ordrji and the Customer:
the relevant Restaurant Customer determines the business purpose for restaurant-controlled End-Customer data.
The Customer grants Ordrji a limited licence to host, copy, transmit, process, display and otherwise use Customer Data as reasonably necessary to:
improve the Services using aggregated or de-identified information.
The Ordrji Privacy Policy forms part of these Terms.
Depending on the context:
Ordrji may process such restaurant-controlled information as a Data Processor or service provider.
The Customer is responsible for:
complying with applicable data-protection law.
Where required, the parties may enter into a separate Data Processing Agreement.
Where the Customer uses Ordrji to send:
customer win-back campaigns,
the Customer is responsible for:
ensuring that messages relate to the Customer’s legitimate business.
Ordrji may suspend campaign functionality where there is suspected spam, abuse, excessive complaints or platform-policy violation.
The Customer is responsible for reviewing the accuracy of:
integration results.
Analytics and reports are dependent on the accuracy and completeness of underlying data.
During an active paid subscription, the Customer may request or use available tools to export supported data.
Exports may be subject to:
payment of outstanding fees.
Custom export formats or large historical exports may be chargeable.
The Customer is responsible for storing exported data securely and maintaining legally required records.
Following termination or expiry:
unsynchronised local device data may remain on Customer-controlled devices.
Unless another period is stated in the Order Form or Privacy Policy, Ordrji may ordinarily provide up to 90 days for supported data recovery or export after termination.
Ordrji may maintain backups according to its operational policies.
Backups are intended for disaster recovery and may not:
correct data entered inaccurately by the Customer.
The Customer should maintain separate exports of legally or commercially critical information.
Ordrji will use reasonable technical and organisational safeguards appropriate to the nature of the Services.
Safeguards may include:
vendor security requirements.
No system can be guaranteed completely secure. The Customer must also maintain appropriate physical, operational and account security.
The Customer must promptly report suspected:
security vulnerabilities.
The Customer must not publicly disclose an unremediated vulnerability in a manner that creates avoidable risk.
Ordrji may temporarily restrict access where reasonably necessary to contain a security incident.
Each party may receive confidential information from the other.
Confidential information includes:
information marked or reasonably understood as confidential.
The receiving party must:
not disclose it to third parties without permission.
Confidentiality obligations do not apply to information that:
must be disclosed by law.
Where legally permitted, the receiving party will give reasonable advance notice of compulsory disclosure.
Ordrji and its licensors own all rights in:
improvements to the Services.
Except for the limited licence expressly granted, no intellectual-property right is transferred to the Customer.
The Customer grants Ordrji a limited licence to use its:
branding
to provide the Services and display the Customer’s digital menu, QR page, invoice or ordering page.
Ordrji will not use the Customer’s name or logo in public case studies, advertisements or customer lists without permission, except where:
another written agreement permits it.
If the Customer provides suggestions, ideas, feature requests, workflows or feedback, Ordrji may use them without restriction or payment.
Feedback will not transfer ownership of the Customer’s confidential business data.
The Customer should not submit an idea subject to a third party’s confidentiality or intellectual-property restriction.
Ordrji may create aggregated or de-identified information from Service usage.
Such information may be used to:
develop new products.
Ordrji will take reasonable steps not to identify an individual or reveal a Customer’s confidential business information through such use.
Where Ordrji provides forecasts, recommendations, anomaly alerts, AI-generated content or business insights:
the Customer remains responsible for business decisions.
Ordrji may restrict AI features where the Customer lacks sufficient or reliable data.
Unless separately disclosed and authorised, Ordrji will not use identifiable Restaurant Customer or End-Customer personal data to train unrelated third-party general-purpose AI models.
The Customer may connect Ordrji to Third-Party Services, including:
restaurant marketplaces.
Third-Party Services are governed by their own terms and privacy policies.
Ordrji is not responsible for:
discontinuation of an integration.
By enabling an integration, the Customer authorises Ordrji to exchange information reasonably necessary to operate that integration.
The Customer is responsible for:
disabling access when no longer required.
Ordrji may disable an integration that creates security, legal, reliability or performance risks.
The Services must not be used to:
create material risk to Ordrji or another person.
Where Ordrji reasonably suspects misuse, fraud, security risk or a breach of these Terms, Ordrji may:
terminate the account for material breach.
Any review will be limited to what is reasonably necessary for security, compliance and enforcement.
Ordrji may suspend some or all Services where:
suspension is needed to protect data or other Customers.
Where reasonably practical, Ordrji will provide notice and an opportunity to cure the issue.
Immediate suspension may occur where delay would create material risk.
Suspension does not remove the obligation to pay accrued fees.
The agreement begins when the Customer accepts these Terms and continues until terminated.
The Customer may terminate:
for Ordrji’s uncured material breach.
Unless otherwise stated, cancellation prevents future renewal but does not create a refund for the current prepaid period.
Ordrji may terminate the agreement:
where Ordrji discontinues the relevant Service.
Where the breach is capable of remedy, Ordrji will ordinarily provide a reasonable cure period.
Upon termination:
provisions intended to survive will remain effective.
The following provisions survive termination:
general contractual provisions.
The Customer represents and warrants that:
it will maintain reasonable business-continuity procedures.
During a paid Subscription Term, Ordrji warrants that it will provide the Services:
subject to Customer cooperation and compatible systems.
If the Customer reports a reproducible material failure, Ordrji’s primary obligation will be to use reasonable efforts to:
where correction is not reasonably possible, terminate the affected Service and provide an appropriate prepaid credit or refund for the unusable period.
Except for the limited warranty expressly stated, the Services are provided on an “as available” basis to the maximum extent permitted by law.
Ordrji does not warrant that:
use of the Services alone will increase revenue or profitability.
No oral statement creates a warranty unless included in a written agreement signed by an authorised Ordrji representative.
Because restaurant operations are time-sensitive, the Customer must maintain reasonable fallback arrangements, which may include:
trained staff procedures.
Ordrji’s offline features and backups assist business continuity but do not replace the Customer’s own contingency planning.
To the extent permitted by law, the Customer will defend, indemnify and hold harmless Ordrji, its affiliates, directors, officers, employees and representatives from third-party claims, losses, liabilities, penalties, damages and reasonable legal costs arising from:
the Customer’s breach of these Terms.
Ordrji will provide reasonable notice of an indemnified claim and permit the Customer to participate in its defence, subject to Ordrji’s right to protect its own interests.
To the maximum extent permitted by law, neither party will be liable for:
loss of data not caused by that party’s breach of its express obligations,
even if advised that such loss may occur.
This exclusion does not apply where such liability cannot lawfully be excluded.
To the maximum extent permitted by law, Ordrji’s total aggregate liability arising from or relating to the Services will not exceed:
For a free trial or unpaid Service, Ordrji’s aggregate liability will not exceed ₹10,000.
The limitation will not apply to liability that cannot be limited under applicable law.
Nothing in these Terms excludes liability for:
another liability that applicable law does not permit the parties to exclude.
A Customer may not recover more than once for the same loss.
Any:
amount already reimbursed
will be taken into account when calculating recoverable loss.
Neither party will be liable for delay or failure caused by an event beyond its reasonable control, including:
failure of essential third-party infrastructure.
The affected party will use reasonable efforts to reduce the effect of the event.
Payment obligations for Services already provided are not excused by force majeure.
Ordrji may modify the Services to:
introduce new products.
Where a change materially reduces a paid core feature during the current Subscription Term, Ordrji will use reasonable efforts to:
provide an appropriate remedy.
Roadmap statements do not create a binding obligation to release a feature by a specific date.
Ordrji may update these Terms for:
clarification.
The revised Terms will display an updated date.
Where a change materially affects an existing paid Customer, Ordrji will provide reasonable notice through:
another appropriate channel.
Continued use after the effective date constitutes acceptance, except where law or a signed agreement requires express acceptance.
The Customer consents to receiving contractual and service communications electronically, including:
policy updates.
Electronic communications may be sent through:
the Ordrji website.
The Customer must keep contact information current.
Formal legal notices to Ordrji must be sent to:
A notice is considered received according to the delivery method and applicable law.
Routine support requests sent as legal notices will continue to be handled through support procedures.
The Customer may not assign or transfer the agreement without Ordrji’s prior written consent, except as part of a genuine transfer of substantially all of the Customer’s relevant business, subject to:
applicable law.
Ordrji may assign the agreement to an affiliate or in connection with:
transfer of relevant assets.
Ordrji may use affiliates, employees, contractors and service providers to provide the Services.
Ordrji remains responsible for its contractual obligations to the extent stated in these Terms.
Data-processing vendors will be managed according to the Privacy Policy and applicable Data Processing Agreement.
The parties are independent contractors.
These Terms do not create:
exclusive relationship.
Neither party may bind the other without written authority.
Except where expressly stated, these Terms do not give rights to a person who is not a party to the agreement.
This provision does not remove any independent statutory right held by an End Customer or another person.
A failure or delay in enforcing a provision does not waive that provision.
A waiver must be in writing and applies only to the specific situation described.
If a provision is found invalid, illegal or unenforceable:
the parties will preserve the original commercial intent as far as legally possible.
The contract documents identified in Section 3 constitute the entire agreement concerning the Services and replace prior discussions, proposals or communications on the same subject.
This does not exclude liability for fraud or fraudulent misrepresentation.
In these Terms:
an obligation not to do something includes an obligation not to permit it.
These Terms are governed by the laws of India.
The parties will attempt in good faith to resolve a dispute through direct discussion before commencing formal proceedings.
Before beginning arbitration, a party must ordinarily send a written dispute notice describing:
an authorised contact person.
The parties will attempt to resolve the dispute within 30 days after receipt of the notice.
Either party may seek urgent interim or protective relief where waiting would cause material harm.
If a business dispute is not resolved through discussion, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended.
The arbitration will be conducted as follows:
arbitration costs will be allocated by the arbitrator.
This clause applies primarily to commercial disputes between Ordrji and Restaurant Customers.
Subject to the arbitration clause and mandatory law, courts having jurisdiction over Amravati, Maharashtra will have exclusive jurisdiction over:
proceedings permitted under applicable arbitration law.
Nothing in these Terms:
limits a statutory remedy that cannot be waived.
Where an End Customer qualifies as a consumer under applicable law, mandatory consumer-protection law will prevail over an inconsistent contractual provision.
Questions, complaints or grievances concerning the Services may be submitted to:
The complaint should include:
requested resolution.
Ordrji aims to acknowledge complaints promptly and resolve them within the period published in its grievance process or required by applicable law.
SYNCKRAFT TECHNOLOGIES PVT. LTD.Operating under the brand name Ordrji
Registered office: 414, 4th Floor, Daga Plazzo Biyani Sqaure, opp. Dmart Camp, Amravati, Maharashtra 444602CIN: U62020MH2026PTC467409GSTIN: 27ABSCS6491B1ZVWebsite: ordrji.comGeneral email: hello@ordrji.comSales email: sales@ordrji.comPrivacy email: privacy@ordrji.comLegal email: [legal@ordrji.com]Phone/WhatsApp: +91 90044 02006
The following compact terms should also appear on Ordrji-powered QR and online-ordering pages.
Your order is placed directly with the restaurant identified on the ordering page. Ordrji provides the ordering technology and is not the seller or manufacturer of the food.
The restaurant controls menu items, prices, taxes, ingredients, availability and preparation times. Items may become unavailable after an order is submitted.
Submitting an order does not guarantee acceptance. The restaurant may reject or modify an order because of item availability, operating hours, delivery area, payment failure or another reasonable operational reason.
Contact the restaurant before ordering where you have an allergy, intolerance or dietary requirement. Ordrji does not prepare the food and cannot verify ingredients or kitchen practices.
Payments may be processed by an independent payment provider. Do not share your UPI PIN, CVV or online-banking password with the restaurant or Ordrji.
The restaurant’s displayed cancellation and refund policy applies. Refund timing may also depend on the bank or payment provider.
Preparation and delivery times are estimates. The restaurant or its delivery provider is responsible for food preparation and delivery.
Food, order, delivery and refund complaints should first be directed to the restaurant. Technical issues with the ordering page may be reported to Ordrji.
Personal data is handled according to the restaurant’s privacy notice and the Ordrji Privacy Policy.
Nothing in these terms limits rights available under applicable consumer law.